Technical Support Policy ^PDF

• Regarding NFR 9000 series serial numbers, we will only provide support to the manufacturer that purchased the 9000 key.
• All technical support will be provided Monday - Friday, 9am-5pm EST, excluding holidays.
• We reserve the right to not sell technical support if we do not feel we can assist the customer in resolving their issue.
• Free technical support will be provided to an end user for a 30 day period following the purchase of a retail package. Any users that have purchased an OEM copy (software and hardware through a manufacturer) must go through the manufacturer for support.
• If initial contact reveals a likely hardware issue and the customer is asked to send in the daughterboard and PCI card for testing, the $30 testing fee (plus parts) will apply.
• $50 minimum fee for a single instance issue. (Example: E-mail is received by customer, short time spent reviewing problem, and solution e-mailed back that solves problem.)
• $100 per month for up to 15 minutes per day phone support, and all the e-mail support necessary for a 30 day period. We will attempt to answer e-mails with-in a 24 hours period (unless a weekend or holiday is involved).
• $1000 for the year for up to 15 minutes per day phone support, and all the e-mail support necessary (if paid for in advance).
• If exclusive support is needed, it is $100 per hour or $700 for the day. With this support we will have one person devoted exclusively to your problem until it is solved. If onsite support is requested, the fee will be $700 per day plus expenses such as travel, hotel, meals, etc..